CRM, PR & Phone-Based Customer Service

★★★ 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before ★★★

Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.

From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills.

Courses Included In this CRM Training Are:

• ➽ Course 01: Customer Relationship Management
• ➽ Course 02: PR: Public Relation
• ➽ Course 03: Phone-Based Customer Service
• ➽ Course 04: Know Your Customer (KYC)
• ➽ Course 05: Customer Service - Representative
• ➽ Course 06: Customer Service & Environment
• ➽ Course 07: Patient Customer Service Training
• ➽ Course 08: Customer Service Fraud Officer
• ➽ Course 09: Service Helpdesk & Technical Support
• ➽ Course 10: Call Centre Training
• ➽ Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
• ➽ Course 12: Assertiveness and Self Confidence Development
• ➽ Course 13: Win Customers Efficiently: Customer Service Diploma
• ➽ Course 14: Hotel Management with Hotel Receptionist and Hospitality Management
• ➽ Course 15: Professional Waiter Diploma
• ➽ Course 16: Receptionist Skills
• ➽ Course 17: Conflict Resolution
• ➽ Course 18: Decision-Making and Critical Thinking Training
• ➽ Course 19: Developing Interpersonal Skills Course
• ➽ Course 20: Effective Communication Skills

Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!

Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle:

• Master CRM strategies to enhance customer loyalty and retention.
• Develop effective PR skills for managing public perception and communication.
• Deliver exceptional phone-based customer service across industries.
• Understand and implement KYC procedures for customer verification.
• Enhance customer service skills specifically tailored for hospitality management.
• Improve interpersonal, decision-making, and critical thinking skills.

Why Choose Our CRM, PR & Phone-Based Customer Service Bundle?

• Get a Free QLS Endorsed Certificate upon completion of the CRM bundle
• Get a Free Student ID Card with CRM Training
• The CRM course is Affordable and Simple to understand
• Lifetime Access to the CRM course materials
• The CRM course comes with 24/7 Tutor Support

Start your learning journey straight away!

★★★ Course Curriculum ★★★

➽ Course 01: Diploma in Customer Relationship Management at QLS Level 4

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

➽ Course 02: PR: Public Relation

• Module 01: Introduction to Public Relations
• Module 02: Concepts of Public Relations
• Module 03: Management and Organisation of Public Relations
• Module 04: Public Relations Tactics and Research
• Module 05: Major Fields of Public Relations Practice Part I
• Module 06: Major Fields of Public Relations Practice Part II
• Module 07: Social Media and PR
• Module 08: Public Speaking
• Module 09: Power of Storytelling
• Module 10: Becoming an Influencer
• Module 11: Importance of Body Language
• Module 12: Implementing CSR
• Module 13: Performance Evaluation and Performance Reporting
• Module 14: Cross-Cultural Awareness
• Module 15: Cross-Cultural Communication
• Module 16: Corporate Cross-Cultural Awareness
• Module 17: Cultural Values
• Module 18: Working with and Managing a Culturally Diverse Team
• Module 19: Defamation
• Module 20: Crisis management
• Module 21: Media Regulatory Bodies
• Module 22: Ethics: Professionalism in Public Relations
• Module 23: Decision Making with Critical Thinking

➽ Course 03: Phone-Based Customer Service

• Module 01: Introduction to Customer Service
• Module 02: What's Different about Good Customer Service?
• Module 03: Customer Relationship Management
• Module 04: Customer Service Communication Strategies
• Module 05: Aspects of Phone Etiquette
• Module 06: Building Rapport Over the Phone
• Module 07: Inbound and Outbound Calls
• Module 08: Active Listening and Managing Tough Callers
• Module 09: Managing Interoffice Calls and Voicemail
• Module 10: Problem Solving over the Phone
• Module 11: Intra Organisation Dealings
• Module 12: Measuring Customer Service

=========>>>>> And 17 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your Certificates as proof of your achievement.

• PDF Certificate: Free (Previously it was £12.99*20 = £260)
• CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99)
• QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99)

Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:

• Customer service reps
• PR professionals
• Hospitality staff
• Call centre agents
• Anyone in service

You will not need any prior background or expertise to enrol in this CRM bundle.

After completing this bundle, you are to start your career or begin the next phase of your career.

• Customer Relationship Manager - £30,000 to £50,000
• Public Relations Officer - £25,000 to £40,000
• Call Centre Manager - £28,000 to £45,000
• Patient Service Specialist - £20,000 to £35,000
• Hotel Receptionist/Manager - £18,000 to £30,000
• Customer Service Trainer - £25,000 to £40,000

Currently there are no Q&As for this course. Be the first to ask a question.

CPD Accredited Digital Certificate

Digital certificate - Included

Customer Relationship Management CPD Accredited Certificate

Hard copy certificate - Included

Diploma in Customer Relationship Management at QLS Level 4

Hard copy certificate - Included